Thermal Device Ltd. . is an importer of most of the goods offered on the site and meets all regulatory requirements for trade with them. The conditions for ordering, delivery and payment on the site correspond to the conditions specified in the Consumer Protection Act.

Rules and general conditions

thermaldevices.eu is an online store owned by  Thermal Device Ltd BG206851928

How to order?

You can place your order by pressing the BUY button located on the right below the price of the product you want to order. You will be automatically transferred to the BASKET , where you can confirm your order by clicking the ORDER button or return to the site and add other products to your order by pressing the CONTINUE AND SHOPPING button .the price is for one piece, in Bulgarian levs, VAT included and does not include the value of the courier service. Upon confirmation of your order, you will receive an email with data and details of the processed order. Please check that you have received confirmation of the accepted request and if such has not been received within a few minutes after your order, contact us. You can place your order by phone. To do this, see the CONTACTS section. You can also use the contact information to contact our employees about special delivery conditions other than those listed on the site, technical information about the products on the site, advice on how to store and operate, as well as for complaints.

Control of personal information

As a client of the website Thermaldevices.eu it is not necessary to pre-register. For each of your orders you only need to fill in the Registration Form, specifying: Name, Surname, E-mail, Contact Phone, Delivery Address. The clients of this site are obliged to provide accurate personal data and other required personal information upon registration. thermaldevices.eu  will not disclose the personal information provided by customers in the Registration Form to third parties without their express written consent. Except in cases where the obligation to provide personal information arises from the Act and is required by the relevant order.

Payment methods

You can make the payment of your order by cash on delivery, directly to the courier, upon receipt of delivery,  or by bank transfer, by explicitly stating in the Registration Form that you want payment by bank transfer. All payments are made to the following account: EUR BANK: Paysera LT”, UABft Sepa: EVIULT2V  Bank Code: 35000 Bank account (IBAN): LT033500010015152834   BGN Bank: Eurobank  BIC: BPBIBGSF Bank account (IBAN):  BG59BPBI79421200044515 Also, we accept Visa, Master Card, Maestro. In case of payment by bank transfer, the shipment will be sent to the BUYER after receiving confirmation of the payment from the bank to the beneficiary. A customer who is a consumer within the meaning of the Consumer Protection Act is obliged to pay the selling price of the goods purchased by him, as well as transport costs not included in this price.

Terms and delivery

Thermaldevices.eu accepts orders at any time of the day and processes them every working day from9:00 to 16: 00. Orders are delivered to the address specified by the customer or upon request in the office of the courier company, within 1 to 3 working days. Thermal Device Ltd. reserves the right to change the delivery timebyinformingtheBUYER / CLIENT in a timely manner about the change. The delivery price is calculated according to Speedy’s tariffs for the country. The amount of delivery is at the expense of the customer and can be calculated at : http://www.speedy.bg/calculate/. The ordered goods are delivered in appropriate packaging to ensure its integrity and safe transportation . In the presence of unforeseen circumstances leading to delays in the execution of the order, the customer will be notified in a timely manner on the contact phone number provided. In case of untimely delivery, due to the fault of the courier company, Thermal Device Ltd. does not owe compensation or penalty to the customer, as he in turn reserves the right to refuse the order. If the customer does not provide access and conditions for delivery of the goods to the delivery address specified by him , Thermaldevices.eu is released from its obligation to perform the requested delivery. In case of established violations in the appearance of the goods, the integrity of the packaging or shortages, contact the courier, who is obliged to draw up a report for damage / loss / loss / absence of the shipment.

Return purchases

Our refund and returns policy last between 7 to 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery